Exchanges:

We're happy to swap out your sweater for another size. If you're in the US, we'll even cover shipping costs for you! If you're outside the US, we ask that you cover shipping.

Returns:

Try the sweater for 30 days, and if you're not sold, you can return it for free - no questions asked. If you're in the US, we'll cover shipping costs; if you're outside the US, we ask that you cover shipping.

Apparel:
We offer free returns and exchanges within 30 days, no questions asked. If you're in the US, we'll cover shipping costs! If you're outside the US, we ask that you cover shipping.

Items must be returned in original condition. For the traceable garments, QR code must be attached. Please note secondary returns/exchanges have a flat rate fee of $10 to help offset carbon and transport costs.  

Please allow up to three weeks for your return to be delivered and processed at our Distribution Center for your exchange to ship. We will email you a confirmation number and tracking information.

Underwear:
We are unable to process returns for underwear that has been worn. Items must be returned in original condition. Please note underwear has a flat rate fee of $10 for processing.

Instructions:

Submit your Return or Exchange Online
1. Click Here to start your return/exchange
2. Enter your order number and zip code. *Your order number can be found in your confirmation email- If you have not received an email, check your Spam or Junk folder.
3. Drop off your return at a USPS location. Please allow approximately three weeks for your return to be delivered, processed at our Distribution Center, and for your refund to initiate/your exchange order to ship out to you.
 
For Instagram/Facebook Orders
1. Click Here to start your return/exchange
2. Enter your seller order number (the 8-digit number) and zip code. *Your order number can be found in your confirmation email. If you have not received an email, check your Spam or Junk folder or contact us at info@pakaapparel.com
3. Drop off your return at a USPS location. Please allow approximately three weeks for your return to be delivered, processed at our Distribution Center, and for your refund to initiate/your exchange order to ship out to you.

For International Orders:
We ask that you cover shipping costs for international orders. Please contact our Customer Happiness Team at info@pakaapparel.com and we would be happy to provide you with instructions for your return.